At Online Beauty Market, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we offer a clear and straightforward return process based on your delivery date. Below, you will find our comprehensive return policy, including the circumstances under which returns are accepted and the steps required to initiate one.

Return Eligibility

You can request a return under the following circumstances:

1. To Cancel an Order
• Orders can only be canceled before shipment. If your order has already shipped, it must be returned following the guidelines below.
2. Damaged on Arrival
• If your product arrives damaged, please report the issue within 48 hours of delivery.
3. Faulty Manufacturing or Broken After Use
• As we specialize in beauty products, they are consumable items and do not fall under warranty claims for manufacturing defects or damage after use. Therefore, we do not offer a warranty claims policy for our products.
4. Changed Your Mind
• We accept returns for unopened and unused items within 30 days of delivery. The product must be in its original packaging and condition.
5. Exchange Requests
• Exchanges are available for incorrect items sent or if you wish to swap for another product of the same value.
6. Wrong Product Received
• If you receive a wrong item, contact us immediately, and we will arrange for a replacement or a return.

Required Documentation for Returns

To be eligible for a return, you’ll also need to provide:

• The receipt or proof of purchase.
• Clear photos of the product showing any damage, defect, or incorrect item if applicable.

How to Initiate a Return

To start the return process, follow these steps:

1. Contact Us
• Email: info@beautymarketonline.com
• Phone: 305-623–4445
• Please include the following details in your email or during the call:
• Order number
• Name on the order
• Delivery address
• A detailed description of the issue
2. Provide Proof
• Include a clear photo of the product showing the damage, defect, or incorrect item.
• Retain the original packaging until the return process is completed.
3. Prepare the Product for Return
• Place the product securely in its original packaging.
• Include all accessories, manuals, or any items that came with the product.
4. Shipping the Return
• Your return request needs our approval before processing. Items sent back to us without first requesting a return will not be accepted Once your return request is approved, we will provide you with a return shipping label or the return address:
  4920 NW 165th Street, Miami, FL 33014
• Ensure the package is shipped within as soon as possible after receiving the return authorization.
• For safe transit, use sturdy packaging to prevent damage during shipping.
• Include a copy of your receipt or proof of purchase inside the package.

Important Notes

• Return Shipping Costs:
• For all other reasons, the return label is the customer’s responsibility.
• Restocking Fee:
• A 20% restocking fee will be charged for all returns.
• Return Method:
• Returns are accepted via mail or carrier shipping only.
• Refund or Exchange Processing:
• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund or exchange. Refunds are processed within 10 business days.
• Exchange Policy:
• We accept exchanges for items of the same or similar value.
• Defective and Non-Defective Products:
• We accept returns for both defective and non-defective products as long as they meet the return eligibility criteria.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on the following items:

• Sale Items
• Gift Cards

Contact Us

For any questions or additional assistance with your return, please reach out to us:

• Email: info@beautymarketonline.com
• Phone: 305-623–4445

Thank you for shopping with Online Beauty Market! We appreciate your understanding and cooperation in following our return guidelines.